How to register for e-Devlet in Turkey: instructions for using the public services portal

Digital technologies in Turkey are actively developing. The country's government is introducing communication innovations in various fields of activity to make life easier for citizens. Thus, many Turkish public institutions and private enterprises are now able to provide a wide range of services to the public in a remote, that is, electronic format.

One of these online platforms in Turkey is public services e-Devlet. The government portal was launched in 2008 and now provides more than 8,300 services from various companies and organizations 24/7, and the number of users has reached 66,000,000. In addition, e-Devlet has official pages on YouTube, Facebook, X (Twitter) and Instagram.

Let's find out in detail what this resource in Turkey is — e-Devlet, for what purposes it is used and how to register on it.

What is e-Devlet in Turkey

E-Devlet is the official government portal in Turkey that provides access to a wide range of state and municipal services.

The e-Devlet system helps the country's citizens eliminate most of the bureaucratic procedures that accompany the preparation of official documents. Using the e-Devlet eliminates the need to visit various government agencies in person, standing in long queues and additional financial costs. Thanks to this portal, citizens can solve many issues and receive the necessary certificates in a matter of minutes without leaving their homes.

For example, e-Devlet pays bills, applies for passports, registration, driver's licenses, registers real estate and cars, requests extracts from various official registers, and much more. The platform is also integrated with other government services, such as the healthcare system, which allows you to access personal medical information and register an appointment with a doctor.

The main advantages of the e-Devlet system in Turkey:

1. Prompt delivery of data.
2. Minimizing the time and money spent on processing requests.
3. Reducing the risk of errors in data processing.
4. Access to online services any day, 24 hours a day.
5. No risks due to the transparency of all transactions.

List of services in e-Devlet

It should be noted that the service is actively developing and constantly improving. Intuitive design and functionality, and a convenient search engine allow you to quickly find and use the service you need.

The main categories of the e-Devlet website are:

• information service;
• access to repayment of the cost of various services;
• a service for paying taxes and fines;
• providing legal aid;
• educational services;
• logistics services;
• public utilities and telecommunication services;
• assistance to citizens in the field of employment;
• support in guaranteeing all social rights, obtaining insurance and protecting health.

The list of popular options among users provided by government services is very extensive. Through e-Devlet you can:

1. Check participation in court cases and order a police clearance certificate in Turkey.
2. Pay off tax payments and penalties.
3. Request certificates of place of residence or registration of residence, and family composition, including marital status.
4. Specify how many phone numbers you have registered.
5. Register a foreign phone number and pay the appropriate tax.
6. Get details of issued invoices in your name.
7. For men, check the current status of a person liable for military service.
8. View information about movable and immovable property that is officially owned by you.
9. Check and top up your toll road and bridge bill in Turkey, for example, using the HGS system.
10. Clarify the registration status of your children under the age of majority.
11. Find out the postal code of a particular district.
12. Get information about which family doctor you can contact.
13. Check your place in the electronic donation queue.
14. For people with disabilities, request data on the disability group.
15. Solve many issues related to the calculation of pensions.
16. Apply and view İşkur's social security options.
17. Find out where the pharmacies on duty are located.
18. Get information about the place, according to your address of residence, where you can go and vote.
19. Monitor the status of your state insurance, which is mandatory for official employment.

Among the peculiarities of using e-Devlet, it is worth noting that the system allows you to order only one certificate within 24 hours. An important clarification: any issued document has a QR code that confirms its originality and legal force, that is, it can be used in any authority.

E-devlet registratie

Registration on the e-Devlet portal can be carried out not only by residents of Turkey, but also by foreigners who have relevant documents confirming long-term legal residence in the country — a residence permit or a work permit.

In addition to the official web portal, users have access to a mobile application in AppStore, Google Play et AppGallery.

It's important! Citizens who want to make e-Devlet access for a child should be aware that users can only be added to the list when they reach the age of 15.

How to register for e-Devlet

First, let's figure out how to get the e-Devlet password. Without this unique code, further registration and access to the database are impossible.

Procedure:

1. Check where the Turkish State Post or PTT office is located near you. There are post offices in every city. A distinctive feature of RTT: a blue-red logo on a yellow background.
2. Contact the first employee you met at the post office: to be understood and referred to the operator, it will be enough to say the word “e-Devlet”. If there is a queue at the post office, you will most likely be given a waiting ticket.
3. Next, you will be offered two ways to get your e-Devlet password: an SMS message sent to a Turkish number, or an envelope that a post office employee will immediately give you. The cost of the service is 5 TRY. Which method to choose doesn't matter. The most important thing is to keep it in a safe place and not share the unique code with outsiders, as the database contains important personal information.

Once the password is issued, you can start registering directly on the e-Devlet portal. After you enter the database, you will be able to change your personal ID to a convenient one, which will be used to log in to your user account.

Documents required for registration

You should have with you:

• Turkish citizens — kimlik (Turkish identity card or passport), foreigners — ikamet ID card confirming their residence permit status;
• phone number of one of the Turkish mobile operators;
• the password for the initial login to e-Devlet, which was given to you via PTT mail.

Registration procedure

It is not difficult to complete the registration procedure in the state register. The only thing to consider is that Turkey does not have a Russian version of the e-Devlet website, so you will have to use a standard translator built into search engines.

Step by step procedure:

1. Go to e-Devlet Turkish e-Government website.
2. Find the “Giriş Yap” button, which is located in the upper right corner.

Direct link to the login page hereto.

Enter your details:

• in the first column “T.C. Kimlik No” — your kimlik or ikamet number;
• the second column “e-Devlet Sifresi” contains the code previously received by RTT mail.

Confirm the entry by clicking on “Giriş Yap”.

3. Accept the terms of use of the e-Devlet portal in Turkey: to do this, double-check the boxes and click the “Giris Yap” button.
4. Create a unique password. The system will ask you to re-enter the previously issued password, and then enter the new one twice. Under the terms of using the portal, the access code must:

• consist of at least 8 characters;
• include letters and numbers;
• do not contain data such as kimlik or ikamet numbers, date of birth.

5. Review the message from the security system. This is the final step of registration, which we recommend not to neglect. After reading, click on “Tamam” (“OK”), thereby confirming your registration.

How foreigners can access the list of e-Devlet services

Citizens from abroad go through the standard procedure when registering for e-Devlet. The only difference is that to enter the database you must have valid residence permit either work visa and a work permit.

That is, after receiving an Ikamet ID card, foreign citizens must also visit the post office and receive a unique access code, as well as enter all the necessary data on the e-Devlet portal.

The exception to the rules is foreigners who, without a residence permit, are able to use e-Devlet if they have a current account in one of the Turkish banks and have a working Internet banking service. Employees of financial institutions will help you figure out exactly how to register for bank account holders.

Good to know! In addition to entering a password and logging in via Internet banking, you can access the register of public services through a mobile signature (a service offered by Turkish GSM operators), an electronic signature (the electronic signature service is offered by certified companies, the list of which is approved by the Information Technology and Communications Authority), and the ID Card application.

What to do if your e-Devlet password is lost

How do you recover your e-Devlet password in Turkey if you forgot it? Let's figure it out!

There are three working methods:

Method number 1. Go to your e-Devlet account's login page and click on the “Şifremi Unuttum” button (“I forgot my password”). A temporary access code will automatically be sent to your smartphone or e-mail, with which you can log in to the E-Devlet and change the login ID again to a convenient one.

Method number 2. Holders of current accounts in Turkish banks and Internet banking are allowed to access e-Devlet government services through an active bank account.

Method number 3. If for some reason the first and second methods of password recovery do not suit you, visit the RTT email and ask the staff to give you a new e-Devlet login code. This service costs 20 TRY.

FAQ — answers to current questions